As a front-line medical staff member, when working with patients that have a limited English proficiency (LEP), it is possible that you have asked yourself questions such as:

• Why doesn’t my patient seem to understand?

• Who prescribed these medications to my patient?

• Why did my patient stop taking their medication?

• If my patient didn’t understand, why did they not ask questions?

You may have also noticed an increase in:

• Confusion

• Non-Compliance

• Hospital length of stay

• Hospital Readmission

Our Staff Trainings are aimed to create thought provoking conversations to help identify these trends, and to create awareness for best practices when treating patients with limited English proficiency

Training Benefits

facility Benefits

• Increased patient satisfaction

• Help staff remain compliant with:

  • Title VI of the Civil Rights Act of 1964

  • The Joint Commission

  • Americans with Disabilities Act

• Improve treatment adherence

• Reduce disparities in quality of care

staff Benefits

• Understanding best practices for working with medical interpreters

• Understanding cultural barriers with LEP patients

• Understanding Systemic barriers facing LEP patients

• Increase compliance among LEP patients